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Customer Care

YOUR ORDER

ORDER STATUS

Within 24 hours of placing your order, you will receive an e-mail confirming we have received your order. Once your order has been shipped, you will receive an e-mail with shipping confirmation. To check the status of your order, please e-mail us or call us at 1.866.460.4484.

TRACKING YOUR ORDER

Once item(s) are shipped, you will receive an e-mail containing tracking number. It may take up to 48 hours or longer before the package is checked into the carrier’s tracking system. To track your order, please e-mail us or call us at 1.866.460.4484.

CANCELLATIONS

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Reasons may include:- Item(s) not available.- Difficulty in processing your payment information.- Cannot ship to address provided.

If your order is cancelled, you will receive an e-mail notification regarding your order, which will explain the reason for the cancellation. You will not be billed for any cancelled items. In the event Adriana Castro cancels your order, your sole and exclusive remedy is limited to reimbursement of amounts billed to your credit card for the items cancelled.

PRODUCT AVAILABILITY

Adriana Castro products available for purchase online include handbags, accessories and gift cards. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.

MADE TO ORDER ITEMS

You may order Made to Order items online. Made to Order items are items that are not in stock but are made especially for you. Because Made to Order items are neither returnable nor exchangeable, we ask that you take special care when making your selections. Made to Order items can take as long as 10 – 12 weeks, so please consider this time requirement when placing your order. When you order a Made to Order item, you will see the expected ship date listed in Status in your Shopping Bag. Please order carefully, as Made to Order items are neither returnable nor exchangeable. Total payment is required upon order (credit, debit or bank check cards will be charged upon order).

EXPECTED SHIP DATES – MADE TO ORDER ITEMS

For Made to Order items, we calculate Expected Ship Dates to help you find out when these items are expected to ship. An Expected Ship Date is a calculation of several factors. When we can accurately calculate Expected Ship Dates, we’ll provide them to you during Checkout, as well as in your Order Confirmation email and Order History. Please note that Expected Ship Dates are estimates only, and are not guaranteed. Due to many factors, Expected Ship Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.

PURCHASING AND PAYMENT

PURCHASING

Depending on availability, purchases may be made either directly through adrianacastroonline.com or through the assistance of our sales representatives at 1.866.460.4484.
Payment

The following credit cards are accepted for payment at adrianacastroonline.com: American Express Card, Discover, MasterCard and Visa. Gift cards are also accepted.For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.Credit, Debit or Bank Check Cards are charged upon order.

SALES TAX

Sales tax is added on all merchandise delivered to the state of Florida.

PRICING

Prices displayed on the Adriana Castro web site are quoted in U.S. dollars. While we try to ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Title to products you order on this web site and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.

SHIPPING

SHIPPING OPTIONS

All online purchases are shipped via FedEx. For security reasons, Adriana Castro online purchases will require an adult signature upon delivery. In addition, online purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through FedEx. If you would like to place and order to be shipped to P.O. boxes or APO/FPO addresses, please e-mail us or call us at 1.866.460.4484.At the current time, orders submitted online can only be shipped within the USA. At Checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.For most items, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST. Orders received and/or processed after that time will not be processed until the following business day. Business days are Monday – Friday, excluding federal holidays within the United States. If you would like to place an order to be shipped to an international address, please e-mail us or call us at 1.866.460.44844. An estimated delivery charge will be quoted at the time of order placement. This charge may be amended at a later date based on the weight and the geographic shipping location of the order. Delivery transit days to the recipient will vary depending upon the destination country. Duties and taxes (including value added tax) will be the responsibility of the recipient. Adriana Castro cannot determine the exact amount of these fees in advance, however an estimate will be provided to the purchaser prior to the time of shipping. The purchaser’s approval is needed to complete shipment.

USA SHIPPING SERVICE

FedEx Ground

FedEx Express Saver

FedEx 2Day

FedEx Standard Overnight

FEDEX GROUND SERVICE DETAILS

Delivery Times: 1 – 5 business days within the contiguous U.S; 3 – 7 business days to Alaska and Hawaii. Service Days: Monday – Friday. Delivery is by the end of the business day Delivery Area: Available throughout all 50 states.Exceptions: FedEx Ground cannot deliver to P.O. boxes.

FEDEX EXPRESS SAVER SERVICE DETAILS

Delivery Times: Delivery to businesses by 4:30 p.m. and to residences by 7:00 p.m., in 3 business days.Service Days: Monday – FridayDelivery Area: Available throughout all states except Alaska and Hawaii.Exceptions: Not available to Alaska and Hawaii.

FEDEX 2DAY SERVICE DETAILS

Delivery Times: Delivery to businesses by 4:30 p.m. and to residences by 7:00 p.m., in 2 business days.Service Days: Monday – Friday with Saturday service available in many areas for an additional charge.Delivery Area: Available throughout all 50 states. Exceptions: Delivery to some rural areas of Alaska and Hawaii in 3 business days.

FEDEX STANDARD OVERNIGHT SERVICE DETAILS

Delivery Times: Next business day delivery by 3 p.m. to most U.S addresses; by 4:30 p.m. to rural areas.Service Days: Monday – FridayDelivery Area: Available throughout all 50 states (not available in all areas of Alaska and Hawaii).Exceptions: Available form Hawaii in 1 or 2 business days.

To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. Adriana Castro cannot be responsible for unanticipated delays.

If you require further assistance, please contact us.

ADRIANA CASTRO GIFT CARDS

– Adriana Castro Virtual Gift Cards may be treated the same as cash. – Adriana Castro Virtual Gift Cards are not redeemable for cash, nor can they be returned for a cash refund. – Adriana Castro Virtual Gift Cards cannot be purchased with an Adriana Castro Traditional Gift Card, nor can they be used to purchase an Adriana Castro Traditional Gift Card. – The Adriana Castro Virtual Gift Card is immediately redeemable once your recipient receives the Adriana Castro Virtual Gift Card e-mail notification (we’ll send it within one business day of order completion). – Sales tax is applicable on any merchandise purchased with an Adriana Castro Virtual Gift Card. – Delivery to an incorrect but deliverable e-mail address is the sole responsibility of the purchaser. – Delivery to a non-existent e-mail address is the sole responsibility of the purchaser. – Adriana Castro is not responsible for lost or stolen Adriana Castro Virtual Gift Cards.

SENDING A GIFT

GIFT – WRAP

At this time, Adriana Castro offers complimentary signature gift bags and gift notes. If you would like to include a signature Adriana Castro gift bag with your shipment, click on the Gift – Wrap option during Checkout. Gift notes can be personalized with a message included in the Gift – Wrap option

RETURN POLICY

Adriana Castro proudly stands behind the design and quality of our products. If for any reason you are not satisfied with your purchase, you may return it within 10 days of the merchandise receipt for store credit or exchange. You can only return or exchange In Stock items. The item must be returned in new and unused condition, and in its original packaging to assure store credit. We cannot accept any item for return or exchange, which bears an indication that it was used. There are absolutely no returns or exchanges on Made to Order items. Please note that shipping costs will not be subject to refund. We recommend shipping returned merchandise via FedEx or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Adriana Castro will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Adriana Castro’s sole discretion.

Send the return package to:

Adriana Castro Attn: Returns 20281 East Country Club Dr. Suite M3 Miami, FL 33180 Authentic Adriana Castro Guarantee

We guarantee the authenticity of all products purchased through adrianacastroonline.com. Adriana Castro products are crafted with the highest quality materials, design and workmanship. All Adriana Castro products are made in Colombia.

PRODUCT CARE

Adriana Castro products are the result of extensive research, resulting in fine details synonymous with high quality luxury. Slight imperfections in leathers and exotic skins are normal for the type of natural leathers used by Adriana Castro. All types of leathers and other delicate materials (including metal accessories) suffer from humidity. Humidity, salt and atmospheric agents in general can cause permanent and irreversible wear and tear. Therefore, please avoid rain and direct contact with heat, oil, grease (makeup), alcohol (perfume, solvents) and other abrasive products, as Adriana Castro cannot assume responsibility for the eventual deterioration and mishandling of the product.

All materials are sourced for their exceptional quality and are tested extensively prior to sale. However, some materials, such as suede, may transfer color on to lighter materials. Similarly, avoid contact with any materials, which may transfer their color pigments on to the product.

If you require specific care guidance for your product, please do not hesitate to contact us.

BELT SIZE GUIDE

SIZE

AMERICAN 26 in 28 in 30 in 32 in 34 in 36 in 38 in 40 in
EUROPEAN 65 cm 70 cm 75 cm 80 cm 85 cm 90 cm 95 cm 100 cm

 

MEASURING INSTRUCTIONS

To find out what size belt you wear, simply follow these guidelines:

1. First, decide whether you will be wearing the belt at your waist or on your hips (lower rise). This will affect the fit of the belt.

2. For waist belts, measure around your natural waistline (just at the belly button). This is usually the smallest part of your torso.

3. For hip belts, measure around the fuller part of your hips (not the fullest), where your low – rise jeans would fall. Note: Hip belts are carried in larger sizes so they can be worn on the hips.

4. The measurement that you get is your belt size (in inches or centimeters). Note: See our size guide above for inch and centimeter equivalencies.

5. The size of a belt indicates the measurement from the buckle prong (or other method of closure) to the middle hole of the belt.

SECURITY AND PRIVACY

SECURITY POLICY

We want your adrianacastroonline.com shopping experiences to be safe and secure. Therefore, we use Secure Sockets Layer (SSL) technology to encrypt your credit card information as it travels over the Internet. SSL is a standard technology used by many other E-Commerce web sites. This means that using your credit card to place an order with adrianacastroonline.com is as safe as giving us your credit card information via telephone. Some computers may not be able to “communicate” with our secure server. If you experience any difficulty, please feel free to call Customer Service at 1.866.460.4484 to place your order. In addition to encrypting your credit card information while it travels over the Internet, for your convenience, we can store your credit card information on our systems in encrypted form. For extra protection, we will do the following for you. If you make a purchase online at adrianacastroonline.com and as a result, through no fault of your own, the credit card information is stolen and fraudulent charges are made to your account, you will not have to pay the first $50 of those fraudulent charges. Simply do the following: – You must first notify the issuer of your credit card in accordance with the issuer’s rules about these fraudulent charges. If your credit card company makes you pay any part of the first $50 of these fraudulent charges (under federal law your credit card company can only make you pay up to $50), adrianacastroonline.com will reimburse you for the amount your credit card company required you to pay, up to $50.

If you prefer to submit your order by phone, please call us at 1.866.460.4484

PRIVACY POLICY

When you visit adrianacastroonline.com, our commitment to you as our valued customer is to provide an exciting shopping experience, as well as the elevated level of personal service that is synonymous with Adriana Castro. In order to do so, we may obtain information about you so that we may provide you with all of the wonderful benefits that adrianacastroonline.com offers. Because we respect your privacy, we always handle this information in a safe and responsible manner. So that you may make the most of your shopping experience, we learn about the products and services that are of interest to you when you visit adrianacastroonline.com. In turn, we may from time to time provide you with information related to those products and services. When you provide adrianacastroonline.com with information, that information is safely stored. To best serve you, adrianacastroonline.com may share that information with outside companies that we ask to perform services for us, such as maintaining a database of customer information or preparing and distributing e-mail messages to our customers. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements. We will continue to find new ways to enhance your adrianacastroonline.com shopping experience. We welcome your periodic review of our Privacy Policy as we update it to reflect improved technologies and services.

ADDITIONAL ASSISTANCE

If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, please e-mail us or call us at 1.866.460.4484.

CONTACT US

For additional assistance concerning our online store or your online purchase, please contact us via e-mail or at the address below:

Adriana Castro Attn: Customer Service
20281 East Country Club Dr. Suite M3 Miami, FL 33180